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Terms & Conditions

Last updated: 7 December 2025

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These Terms of Service (“Terms”) govern your access to and use of the website lott-agency.com (the “Site”) and any related applications, dashboards, or services provided by Lott (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Site or Services.

All content on the Site and within the platform (including text, code, designs, and logos) is protected by intellectual property laws.

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1. About Lott & Our Services

Lott is a technology and advertising infrastructure provider. We support businesses in managing and scaling their online advertising across multiple channels, which may include (but are not limited to):

  • Meta (Facebook/Instagram)

  • Google

  • TikTok

  • Other third-party ad or media platforms

We provide access to tools, accounts, strategy and compliance guidance. We are not an ad network and we do not guarantee media buying approval or outcomes on any third-party platform.

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2. Eligibility & Account Use

To use our Services, you must:

  • Be at least 18 years old (or of legal age in your jurisdiction); and

  • Use the Services only for business or professional purposes (no consumers/household use).

You are responsible for:

  • Ensuring that all account information is accurate and kept up to date;

  • Maintaining the confidentiality of your login details; and

  • All activity that occurs under your account or by anyone using your access.

If we believe your account is compromised or misused, we may suspend or restrict access while we investigate.

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3. License & Acceptable Use

Subject to these Terms and any signed agreement, Lott grants you a limited, revocable, non-exclusive, non-transferable right to access and use our platform solely for your internal business advertising operations.

You agree not to:

  • Copy, modify, distribute, sell, lease, or sublicense any part of the platform or underlying software;

  • Share your login or backend access with unauthorised persons;

  • Extract or replicate our internal workflows, processes, or compliance frameworks for competing services;

  • Attempt to bypass security, reverse engineer, or interfere with the operation of the platform;

  • Use automated tools (bots/scrapers) without our written permission;

  • Use the Services in any way that may harm Lott, our partners, or our reputation.

Any breach of this section may lead to immediate suspension or termination of your access without refund and may expose you to legal liability.

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4. Prohibited Activities & Compliance

You must not use Lott’s Services, tools, or any accounts provided through us to:

  • Promote misleading, deceptive, or intentionally ambiguous offers;

  • Run campaigns in prohibited or illegal verticals under relevant law or platform policies;

  • Launch campaigns requiring prior compliance review without obtaining such approval.

We expect full and honest disclosure about your business and campaigns. If we reasonably determine that you have hidden information, falsified details, or run non-compliant activity, Lott may:

  • Immediately disable or terminate your access;

  • Block you from future use of our Services;

  • Inform relevant partners, payment providers, or platforms;

  • Refuse any refunds; and

  • Seek compensation for losses, fines, or damages we incur as a result of your conduct.

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5. Fees, Billing & Refunds

Fees, billing schedules, and any specific commercial terms will be communicated to you separately (e.g. via order form, invoice, or in-app plan information).

 

5.1 Payments

You agree to pay all fees when due. Late, failed, or reversed payments may result in:

  • Suspension or termination of access; and/or

  • Additional charges or interest where legally allowed.

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5.2 Refunds

Unless otherwise stated in a specific agreement or offer, Lott may consider refunds on a discretionary basis subject to all of the following:

  • A request is submitted within 30 days of the initial payment;

  • You contact us from your registered email at info@lott-agency.com;

  • Any refund, if granted, will exclude platform/service fees already incurred, time already used, and any credits or balances spent or allocated.

We reserve the right to refuse or reduce refunds if you have:

  • Launched campaigns through or in connection with our infrastructure;

  • Violated any policy, law, or term of this agreement; or

  • Initiated chargebacks or external disputes before contacting our support.

Unauthorised chargebacks or payment disputes may result in permanent account closure and loss of all access and services.

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6. Suspension & Termination

We may, at our sole discretion, suspend or terminate your access to some or all of the Services, with or without notice, if we believe that:

  • You have breached these Terms or any written agreement with us;

  • You have violated or are likely to violate third-party platform rules;

  • You are misusing the Services or acting in bad faith;

  • Your continued use poses a risk to Lott, our partners, or other users.

Upon termination:

  • Your rights to access the Services, tools, accounts, and any remaining credits cease immediately;

  • No further access or use will be permitted;

  • Unless required by law or explicit agreement, no additional refunds will be granted;

  • You must promptly delete any locally stored credentials, private documentation, or confidential materials received from us.

 

7. No Performance Guarantees

Advertising performance depends on factors outside our control, such as platform enforcement, competitive landscape, creative quality, user behaviour and broader market conditions.

Accordingly, you acknowledge that Lott does not guarantee:

  • Account creation or approval on any third-party platform;

  • Campaign approvals or policy compliance outcomes;

  • Any specific advertising results, return on ad spend, or revenue;

  • Continuous availability of any third-party service or integration.

You are solely responsible for your marketing decisions, budgets, creative materials, and offers.

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8. Third-Party Services

To provide the Services, we may integrate with or rely on third-party providers, including but not limited to:

  • Analytics and UX tools (e.g. Google Analytics, Hotjar or equivalent);

  • Verification and compliance tools (KYC/KYB, sanctions screening, etc.);

  • Advertising and media platforms (e.g. Meta, Google, TikTok, etc.).

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When you use flows powered by those providers, your use of those specific services may also be governed by their own terms and regulatory frameworks. In case of conflict between these Terms and the applicable third-party terms for that part of the service, the third-party terms will prevail for that portion only.

We do not control and are not responsible for how third-party platforms operate, including their uptime, performance, or enforcement of policies.

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9. Disclaimers & Limitation of Liability

To the fullest extent permitted by law, the Services are provided on an “as-is” and “as-available” basis, without warranties of any kind, whether express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by applicable law, Lott, its owners, officers, employees, contractors, and affiliates shall not be liable for any:

  • Loss of profits, revenue, or business opportunities;

  • Ad account suspensions, closures, or bans;

  • Policy or compliance rejections by third-party platforms;

  • Loss or corruption of data;

  • Indirect, special, incidental, punitive, or consequential damages;

arising from or related to your use or inability to use the Site, platform, or Services, even if we have been advised of the possibility of such damages.

You understand and agree that:

  • Access to ad platforms and financial providers can be restricted, changed, or revoked by those providers at any time;

  • Lott does not control third-party review or enforcement decisions;

  • You bear all risk associated with advertising approvals, performance, and financial outcomes.

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Where liability cannot be fully excluded by law, our total aggregate liability to you for any claim arising out of or related to the Services shall, to the extent permitted by law, be limited to the amount you paid to Lott for the Services in the three (3) months immediately preceding the event giving rise to the claim.

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10. Changes to These Terms

We may update or revise these Terms periodically, for example to reflect changes in our Services, business model, or legal requirements. When we make material changes, we will update the “Last updated” date above and may provide additional notice (e.g. via email or in-platform notification).

Your continued use of the Site or Services after the updated Terms become effective will constitute acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services.

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11. Governing Law & Disputes

Unless otherwise specified in a separate written agreement, these Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law rules.

Any disputes shall be resolved:

  • First, through good-faith negotiations between you and Lott;

  • If not resolved, then through binding arbitration or in the competent courts located in Delaware, USA, as permitted by applicable law.

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12. Contact

If you have any questions about these Terms or the Services, you can contact us at:

Lott Agency
Email: info@lott-agency.com

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